Wednesday, June 10, 2015

Who’s Job Is It Anyway?

There was an important job to be done and Everybody was sure Somebody would do it.
Anybody could have done it, but Nobody did it.
Somebody got angry about that, because it was Everybody's job.
Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it.
It ended up that Everybody blamed Somebody when Nobody did what Anybody could have.
At some point or another in your job, you have been faced with a situation that “somebody” didn’t know who was supposed to do something.  The main goal, I believe, of every organization is for everyone to work together to have the business or organization run cohesively.  That is what we strive for here at Holzhauser’s.   That is why we make such a great team.  Let me tell you how we work together.
Joe and I own the business, but we don’t feel we are above our employees.   After all, employees are what keep our business running.   Without them, well, we would be working our butts off or out of business altogether.  Joe knows how to run the counter and speak with customers, as well as fixing cars and helping with marketing.
I can speak with customers and schedule appointments.   My main job is bookkeeping, keeping the paperwork in order and keeping customers coming through the door using marketing strategies.
Andres’ job is building great customer relationships, but he also helps me with the paperwork, marketing and is the liaison to the techs.  He also worked on cars in the past so, if that was necessary, he could jump in to help.  Andres also speaks Spanish, which is a great asset to our Spanish-speaking customers.
Tim and Nick’s job is to fix cars.  They also can explain to customers in person or on the phone about a problem or repair that a car needs.  They coordinate with Andres to get the job done.
So, now that you know what we all do, if you have a problem, anyone here at Holzhauser’s can help you or get you the help that you need.  Working together is what makes us a team and I wouldn’t trade our team for the world!

Keep checking our blog for the latest news and tips from Holzhauser’s Auto!

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